A plumbing business.
How a Sydney plumbing business could reclaim 12 hours of admin time - every single week.
Example scenario based on the type of work we do.
Good at plumbing.
Drowning in admin.
A Sydney plumbing business running 8 tradespeople - residential and light commercial. Good reputation, steady work, repeat customers.
The problem was in the office. Every enquiry email had to be read, manually entered into ServiceM8, and a follow-up reminder set by hand. Voicemails sat unquoted for days. Completed jobs needed invoices raised in Xero before anyone remembered.
The office manager was spending 12+ hours a week just moving information between systems that should have been talking to each other.
Every enquiry handled before anyone sits down.
Emails hit the inbox and ServiceM8 at the same time. No reading, no typing, no delay - just a job in the system and a polite reply already sent.
Quotes drafted in seconds. Sent in minutes.
AI reads the enquiry - voicemail, email, or form - extracts the scope, builds a draft quote with line items, and sends it for one-tap approval before the customer has moved on.
Job done. Invoice out. Review requested.
One status change in ServiceM8 triggers everything. No manual invoice raising, no chasing reviews - it all flows.
Numbers that changed how they work.
Time that used to disappear into copying, typing, and chasing.
Every enquiry logged and acknowledged - even the ones that arrive at 10pm.
Every single one, automatically. No chasing, no guesswork.
Sent automatically after each completed job, every time.
Let’s build the same for your business.
Tell us where the time is going. We’ll tell you whether automation can actually help - and what it would look like.